Static Forms - Status - Delayed email delivery for form submissions โ€“ Incident details

All systems operational

Delayed email delivery for form submissions

Resolved
Degraded performance
Started about 15 hours agoLasted about 3 hours

Affected

Submit API

Degraded performance from 7:10 AM to 10:04 AM

Updates
  • Resolved
    Resolved

    The issue has been resolved. All pending form submission notification emails have been delivered. The root cause was an unreliable message queue, causing approximately 30% of email delivery jobs to be dropped. No form submissions were lost โ€” all affected emails have now been sent.

  • Investigating
    Investigating

    We are investigating delays in email delivery for form submissions. Some submissions may experience delayed notification emails. Form data is being captured successfully โ€” no submissions are lost. We are working to process the backlog and restore normal delivery times.